Refund Policy

Summary

1. Quality Inspection

Every order undergoes a visual inspection before it is packaged and shipped. We check for obvious printing failures, surface defects, and general conformance to your order specifications.

If a part does not pass inspection, we reprint it before shipping — you won't receive a defective part that we already identified as such. This process adds no time to your lead time in most cases.

If you require dimensional inspection with documented tolerances, please contact us before placing your order — this can be arranged as a paid add-on service.

2. Print Issues After Delivery

Despite our inspection process, occasional issues can appear after delivery. If you receive a part that you believe has a defect attributable to our manufacturing process, contact us within 14 days of delivery.

We review each case individually. Please provide:

• Clear photos of the issue (multiple angles if possible)
• A description of what you expected vs. what you received
• Your order ID

If we determine the issue is attributable to our printing process, we will offer a reprint or a refund. The resolution is determined case by case based on the nature and severity of the issue. We are a small team and will always do our best to find a fair solution.

We cannot offer remedies for issues that result from:

• Inherent properties of the chosen material or technology (see Section 6)
• Errors in the submitted design file
• Misuse or mishandling of the part after delivery

3. Wrong Specifications Printed

If we print your order with the wrong material, wrong technology, or wrong quantity due to our error, we will offer a reprint or full refund. Please verify your order confirmation email as soon as you receive it. Examples of qualifying errors:

• Printed in PETG when you ordered Nylon PA-CF
• Used FDM when you selected SLA
• Printed 2 parts when you ordered 5

If you notice an error in your own order submission immediately after placing it, contact us at orders@partsflow.tech as soon as possible — we will correct it before printing begins if we can.

4. Order Cancellation

Before printing begins

You may cancel an order for a full refund at any time before we move the order to "Printing" status. Email orders@partsflow.tech with your order ID as soon as you decide to cancel. The sooner you contact us, the more likely we can stop the order in time.

For orders of $3,000 or above where prepayment was collected, the same applies — full refund if we haven't started printing.

After printing has started

Once printing is underway, materials and machine time have been consumed. We may issue a partial refund at our discretion, deducting the costs already incurred. Contact us to discuss.

After printing is complete

Completed custom prints cannot be refunded unless they qualify under Section 2 (print issue we caused) or Section 3 (wrong specs).

5. Shipping Issues

Lost shipments

If your package is confirmed lost by the carrier after investigation, we will reprint and reship or issue a full refund including original shipping costs. Contact us within 7 days of the expected delivery date if your package has not arrived.

Damaged in transit

If your package arrives visibly damaged, photograph the outer packaging and parts before opening further, then contact us within 7 days of delivery with photos. We will file a carrier claim and reprint or refund once the claim is processed.

Wrong address provided by customer

If a package is returned due to an incorrect address provided at checkout, we will reship to the corrected address at your expense.

6. What We Don't Cover

• Design file errors. We print exactly what you upload. Dimensional errors, structural weaknesses, or geometric issues in your file are your responsibility. Our instant quote calculator lets you preview your model before ordering.
• Change of mind. Custom-printed parts cannot be returned or refunded because you changed your requirements or no longer need the part.
• Expected material and technology characteristics. The following are normal and not defects:
  • FDM: visible layer lines on curved surfaces, slight roughness
  • SLA: slight yellowing over time with UV exposure (Standard Resin)
  • SLS: characteristic matte, slightly grainy surface texture; natural off-white/gray color
  • Minor color variation between batches
• Mechanical performance. Unless specific mechanical requirements were agreed in writing before your order, we do not guarantee that parts will meet particular load, stress, or fatigue specifications. 3D printed parts are prototypes and functional samples, not certified production components.
• Claims older than 30 days. All claims must be submitted within 30 days of delivery.

7. How to Request a Review

To submit a refund or reprint request:

1. Email orders@partsflow.tech
2. Subject line: Issue — Order #[your order ID]
3. Attach clear photos of the issue from multiple angles
4. Describe what you expected and what you received

We will review and respond within 2 business days. We may ask follow-up questions or request additional photos. Once we reach a resolution, any approved refund is processed within 5–10 business days to your original payment method.

8. Timeline

9. Contact